Refund Policy

Return window

We honor a strict 30-day return policy. If 30 days have elapsed since the documented delivery of your acquisition, unfortunately, we cannot offer you a refund or exchange. This timeframe ensures the integrity of our archival tracking and the overall quality control of the gallery inventory.

Eligible items

The valuation of a collectible deck is fundamentally tied to its pristine state. To be eligible for a return, the deck must be completely unused, in the exact same condition that you received it, and must remain in its original, sealed packaging. If the cellophane wrapper is breached or the factory seal is broken, the item is considered altered and is strictly non-returnable. Any item returned with damaged tuck boxes or signs of mishandling will be rejected.

How to return

To initiate a return, you must first contact our concierge team at support@raredeckshop.com with your order number and photographic evidence of the item's sealed condition. Upon approval, you will receive instructions on how to securely package and dispatch the item back to our London facility. You are responsible for paying the shipping costs for returning your item. We strongly advise using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned artifact.

Refund timeline

Once your return is received and meticulously inspected by our curation team to confirm the seal is intact, we will send you an email notifying you of the approval or rejection of your refund. If approved, the refund will be processed immediately, and a credit will automatically be applied to your original method of payment. Please note that banking institutions may take up to 5-10 business days to post the credited amount to your account.

Exchanges

Due to the limited nature of our inventory, direct exchanges are rarely possible as identical replacements may not exist in our vault. We only replace items if they are verifiably defective from the printer or sustained documented damage during our outbound transit. If you require a different item, the standard procedure is to return the original (sealed) deck for a refund and initiate a separate acquisition for the desired piece.

Contact

If you have any questions or require clarification regarding the eligibility of an item for return, please do not hesitate to contact our support team. Direct all refund inquiries to support@raredeckshop.com prior to dispatching any packages back to the museum.